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Avid

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848
#1 20-1-15 00:56

Avid



由于菲律宾Taal火山不断喷发,Avid在马尼拉的办事处处于最低限度运转,以确保Avid员工的健康和安全。结果,我们期望漫长的等待时间和案件响应的延迟。我们建议您通过Avid支持中心记录案例。感谢您的耐心和理解

4765
#2 20-1-15 01:21
好咧

2055
#3 20-1-15 04:29
来自官方论坛的信息

Important Service Notice

Some of you may be aware of the unfolding situation in the Philippines and the Taal Volcano eruption, which took place about 37 miles (60 kilometers) outside of Manila, which is the location of one of our support centers.

Effective immediately, we are at minimum site operations as many team members are not able to report safely to the office. We are enacting coverage plans so our customers can continue to receive the support and services they need.

To minimize support disruption and allow us to focus our limited resources properly, we are asking customers to use our web ticketing/portal creation option first before calling Avid support directly.

We also are directing them to the “how to create a support case” knowledge article - link below:
http://avid.force.com/pkb/articles/e...-Case-Creation

Should anyone need to escalate a concern, or case #, please PM Marianna or Tope (Christopher Domingo) for audio assistance. Jeffro is out attending NAMM 2020.

Our thoughts are with our co-workers, partners and customers in Manila for their well-being. Tope or I will update this team regarding any significant changes as this situation in Manila remains fluid.
__________________
Marianna Montague
Dir. Online Community Forums | Customer Advocate

marianna.montague@avid.com
cell +1 (813) 493-6800
AOL IM avidmarianna
Twitter Avidmarianna
Skype mariannamontague

1267
#4 20-1-15 09:29
提示: 作者被禁止或删除 内容自动屏蔽

343
#5 20-1-15 09:54
funks 发表于 20-1-15 09:29
啥意思啊,看不懂

位于马尼拉37英里外的火山Taal近日喷发。为了保证员工安全,Avid位于马尼拉的办事处目前正在以最低运行标准运行。因为马尼拉办事处是Avid的一个客户服务中心,所以客户服务会受到影响。可能出现不回复邮件的情况。
仅此而已,没啥屁事
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