To Whom It May Concern:
The EGO.SYS’s products have been attracted me for long time. Recently I purchase your products “WaveTerminal Pro Audio Card (20BIT)” and “ WaveTerminal 64 2 In 4 Out MIDI” from vendor “中音公司” at “4/6/1999”, total cost me “ 5300RMB”.
Unfortunately, both of them could not work as I preferred, the main reason is lack of the software which support them work at Windows NT or Windows 2000 environment. Neither CD ROM nor download version software is available.
Your products may work at Window98 well, but Window98 is not an ideal for recording and editing “Music”, for example, Window98 could not provide optimal IRQ. Therefore, it is your responsibility to support you own products adapt to the updating computer technology.
There are some companies performed much better at this point, for instance, ECHO, MOTO, their product not only work at Win 9x/ WinNT/ Win2000/WinME/MAC, but also work at UNIX platform.
The purpose of the letter is looking for better service from you company, you may either provide support software the two above products then they can work at Window NT/Window2000, or do “returning-cash-backing” at full amount.
Any excuse of “ distributor relationship limits” won’t be accepted, and immediately response is expected, since I believe in customer’s rights.
Sincerely yours,
yigeren