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When trying to record in Pro Tools on Windows XP I get messages telling me to increase or decrease the hardware buffer size with error numbers -6089, -6085, -9093.
In one case the audio drive was set to operate in PIO mode. Setting the drive to operate in DMA mode solved the problem.
To do this, go to Start menu > Control Panel > System > Hardware Tab > Device Manager > IDE ATA/ATAPI Controllers. Right click on Primary IDE Channel or Secondary IDE Channel (choose the one your hard drive is connected to) choose Properties, then Advanced Settings. Make sure the Transfer Mode is set to "DMA if available" and that the Current Transfer mode is not PIO. A restart may be required for any changes to take effect.
If your computer will not allow you to change from PIO mode to DMA if available mode, you may need to do a system restore to bring the computer back to a previous configuration. Start Menu > Run. On the General Tab, click the "Launch System Restore" button and Select "Restore my computer to an earlier time". Proceed with restoring your computer to a previous configuration. Remember by performing this task, any changes that you may have made to your computer will change back to how they were before.
If you are unable to change from PIO mode to DMA if available mode:
Launch System Restore from msconfig and go back in time (maybe, one week) to restore the computer to a previous configuration. Hopefully, a previous configuration will have the controller setting already set to DMA if available for Transfer mode. (See Abase # 27753). This helped one customer.
Here's How:
Start Menu > Run MSCONFIG click the "Launch System Restore" button and Select "Restore my computer to an earlier time". Proceed with restoring your computer to a previous configuration. Remember by performing this task, any changes that you may have made to your computer will change back to how the settings were before.
Another customer called Dell, they instructed him to get his computer to go back to the factory default settings by doing the following:
1. Turn off your computer and re-seat the CMOS battery.
2. Turn on your computer and then press F2 to go into the BIOS settings.
3. Turn on the Num Lock, Scroll Lock, and Caps Lock keys.
4. Then press Alt-F... you'll hear a beep, then press Alt-E... you'll then hear a beep, then press Alt-B... you'll hear a beep and it will reboot automatically.
This sets the computer back to factory default. This put the secondary drive into DMA mode.
This worked for a customer on a Dell dimension 4600
Keywords: DigiSupKW DigiSupKW_Answerbase ; PlatformKW_Undefined ; ArticleID 19692 ; OldAnswerbaseID 27753 ;
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In one case the audio drive was set to operate in PIO mode. Setting the drive to operate in DMA mode solved the problem.
To do this, go to Start menu > Control Panel > System > Hardware Tab > Device Manager > IDE ATA/ATAPI Controllers. Right click on Primary IDE Channel or Secondary IDE Channel (choose the one your hard drive is connected to) choose Properties, then Advanced Settings. Make sure the Transfer Mode is set to "DMA if available" and that the Current Transfer mode is not PIO. A restart may be required for any changes to take effect.
If your computer will not allow you to change from PIO mode to DMA if available mode, you may need to do a system restore to bring the computer back to a previous configuration. Start Menu > Run. On the General Tab, click the "Launch System Restore" button and Select "Restore my computer to an earlier time". Proceed with restoring your computer to a previous configuration. Remember by performing this task, any changes that you may have made to your computer will change back to how they were before.
If you are unable to change from PIO mode to DMA if available mode:
Launch System Restore from msconfig and go back in time (maybe, one week) to restore the computer to a previous configuration. Hopefully, a previous configuration will have the controller setting already set to DMA if available for Transfer mode. (See Abase # 27753). This helped one customer.
Here's How:
Start Menu > Run MSCONFIG click the "Launch System Restore" button and Select "Restore my computer to an earlier time". Proceed with restoring your computer to a previous configuration. Remember by performing this task, any changes that you may have made to your computer will change back to how the settings were before.
Another customer called Dell, they instructed him to get his computer to go back to the factory default settings by doing the following:
1. Turn off your computer and re-seat the CMOS battery.
2. Turn on your computer and then press F2 to go into the BIOS settings.
3. Turn on the Num Lock, Scroll Lock, and Caps Lock keys.
4. Then press Alt-F... you'll hear a beep, then press Alt-E... you'll then hear a beep, then press Alt-B... you'll hear a beep and it will reboot automatically.
This sets the computer back to factory default. This put the secondary drive into DMA mode.
This worked for a customer on a Dell dimension 4600
Keywords: DigiSupKW DigiSupKW_Answerbase ; PlatformKW_Undefined ; ArticleID 19692 ; OldAnswerbaseID 27753 ;
Search Digidesign.com
Go
Quick Links
Support FAQ
Pro Tools CS Updates
Featured Downloads & Help
Compatibility Information
iLok Authorization Info
Assurance Contracts
Technical White Papers
DAE Errors & Search Tips
Pro Tools Plug-ins
Plug-in Compatibility Grid
Support Archives
Digidesign-Qualified Laptops
The following Windows laptop computers have been qualified as compatible with 003 Factory, 003 Rack, Digi 002, Digi 002 Rack, and Mbox 2 Pro with Pro Tools LE 7.3 for Windows XP:
Qualified Laptop Models Configured with Intel Core Duo & Core 2 Duo Processors
HP Compaq nw9440 Mobile Workstation — Qualified with the following available processors:
Intel® Core™ Duo processor T2600 2.16 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2500 2.0 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2400 1.83 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7600 2.33 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7400 2.16 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7200 2.0 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T5600 1.83 GHz 2 MB L2 cache 667 MH振斧ront side bus
HP Compaq nw8440 Mobile Workstation — Qualified with the following available processors:
Intel® Core™ Duo processor T2600 2.16 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2500 2.0 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2400 1.83 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7600 2.33 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7400 2.16 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7200 2.0 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T5600 1.83 GHz 2 MB L2 cache 667 MH振斧ront side
................................................
Intel Laptops
The following chipsets have been approved with laptop computers with Intel processors:
915PM
915GM
855PM
Mobile Intel 945PM Express chipset is officially qualified ONLY with the HP Compaq nw9440 and nw8440 Mobile Workstation configurations listed above: "Qualified Laptop Models Configured with Intel Core Duo & Core 2 Duo Processors"
Models with Intel Celeron processors are not supported, check with manufacturer before purchase.
To find out the model number of your chipset, check with the manufacturer before purchasing, or use the following tools for your existing computer:
The following Windows laptop computers have been qualified as compatible with 003 Factory, 003 Rack, Digi 002, Digi 002 Rack, and Mbox 2 Pro with Pro Tools LE 7.3 for Windows XP:
Qualified Laptop Models Configured with Intel Core Duo & Core 2 Duo Processors
HP Compaq nw9440 Mobile Workstation — Qualified with the following available processors:
Intel® Core™ Duo processor T2600 2.16 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2500 2.0 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2400 1.83 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7600 2.33 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7400 2.16 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7200 2.0 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T5600 1.83 GHz 2 MB L2 cache 667 MH振斧ront side bus
HP Compaq nw8440 Mobile Workstation — Qualified with the following available processors:
Intel® Core™ Duo processor T2600 2.16 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2500 2.0 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ Duo processor T2400 1.83 GHz 2 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7600 2.33 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7400 2.16 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T7200 2.0 GHz 4 MB L2 cache 667 MH振斧ront side bus
Intel® Core™ 2 Duo Processor T5600 1.83 GHz 2 MB L2 cache 667 MH振斧ront side
................................................
Intel Laptops
The following chipsets have been approved with laptop computers with Intel processors:
915PM
915GM
855PM
Mobile Intel 945PM Express chipset is officially qualified ONLY with the HP Compaq nw9440 and nw8440 Mobile Workstation configurations listed above: "Qualified Laptop Models Configured with Intel Core Duo & Core 2 Duo Processors"
Models with Intel Celeron processors are not supported, check with manufacturer before purchase.
To find out the model number of your chipset, check with the manufacturer before purchasing, or use the following tools for your existing computer:
